NO TECHNICAL SUPPORT

I’m happy to hear it is resolved.

I spent a lot of time trying to resolve this. I never came up with a solution. I guess Paul’s just a bit smarter than me.

The fact is that the file format for Microsoft Train Simulator is entirely undocumented, to my knowledge. On this particular issue, I feel I did the best that I could.

I would like to respectfully suggest if you are thinking of buying an Amabilis product….DON’T WASTE YOUR MONEY!

Yes,this product was a great buy for the money, but that was long ago, not today. It seems if you run into a technical problem and a kind soul on this forum can’t help you…you’re simply screwed.

Case in point….whoever touts themselves as ‘technical support’ hasn’t logged on to this site since July 2nd.

I have been an active member of the MSTS community as a developer of both pay and freeware and a supporter of this product since 2001. 3DC provided certain export functions I needed exporting objects to that platform. Though the product says it has this needed capability, it hasn’t functioned correctly since version 6.

Now, in my hands, version 6 is failing in Windows 7 as it did in Vista. I’ve posted numerous clues, some large enough to drive a bus through, error messages, weird behavior, etc. which should be enough for whomever is claiming to be ‘technical support’ to get it fixed.

I’ve even offered my services FOR FREE to beta test the function I need. No joy.

Trying to get this software to work has actually done damage to my system. In trying to uninstall and reinstall, I’ve had to manually edit the registry to remove items uninstall didn’t remove. This apparently, invalidates some of the restore points saved by the system. I guess it’s just too bad if you need one of them.

Even at $70, this software is not worth this aggravation. Even if it were free, it wouldn’t be worth it either.

It is my hope whoever is responsible for technical support will read this and offer the support I have asked for numerous times before deleting this.

Hank Sundermeyer
Newark, DE

lol you fail!!!

if you noticed version 8 is still beta and if you dont like it then see ya later, as some of us still use it and dont have any problems with it….
i had issues but that was microsofts bad as importaint updates was not installed

if you have issues then you could have skipped an update or 2 as with vista fully updated i have no problems at all your system must be the issue

I’ve been dealing with PC’s since the 1980’s, which takes me back to before Windows 3.1, so give me a little credit for knowing when my system is up to date……

I have no doubt operating system quirks could cause this, so rather than scold me make useful suggestions!

I have supplied symptoms and error messages to ‘TECHNICAL SUPPORT’…they should be able to work though it…Yes?

For your information, I just exported an MSTS signal object with v6 and it works fine. I created the same object in v7, exported it to the sim and IT DOES NOT WORK…PERIOD!

As far as Amabilis is concerned, not having the ability or the interest to fix this is unacceptable for a payware product.

Considering that amabilis is a one man operation and the amount of money you pay
for 3DC I’d say Richard does a more than fair job supporting his users.
That he is unavailable at times especially during summer is nothing that upsets,
he’s entitled to take some leave at times.
Support can take time especially if it’s problem limited to a single user.
Priorities has to be made between development towards the next release, the .Net version and various support cases.
Development and support is concentrated on version 8, versions 6 and 7 pretty much ended.
Thus asking for support on version 7 is low priority.
If you need to run version 6 I would suggest running a virtual PC with XP installed and running 3DC v6 in that.
There is very little point in using support resources to try get 3DC v6 to run in Windows 7.

So what you are saying is having purchased the product, 3DCP v7 in this case, expecting all the features I bought it for to work is simply unreasonable.

I purchased version 7, installed on a Windows XP system and features advertised as part of the product which I need for my hobby and business simply don’t work

I don’t know what you expect in Sweden, but where I grew up, it’s simply good business ethics to support the folks who buy your products, listen to them and fix the problem.

[BLOCKQUOTE class=’ip-ubbcode-quote’][div class=’ip-ubbcode-quote-title’]quote:[/div][div class=’ip-ubbcode-quote-content’]Development and support is concentrated on version 8, versions 6 and 7 pretty much ended.
Thus asking for support on version 7 is low priority. [/div][/BLOCKQUOTE]

Dear KMW

FYI, I brought the signal export problem to Richard’s attention over a year ago, well within the lifespan of version 7.

I have no intention of installing version 8 until someone assures me this export feature is working.

Why? Because the instruction clearly state to uninstall previous versions before installing 8. The last time I did that with version 7, I lost the ability to reinstall and use version 6….the only version that provides the functionality I need.

Could the problem be any clearer?

strange thing here is i have 6 7 and 8 all installed and all 3 work hmm guess my pc has a bug that makes them all work then hahaha !!!!

Grow UP! Frostic.
HankJS has a legitimate problem and your not helping.

Thanks to Paul Gausden, who has found the bug in the signal export. The work-around right now is a manual edit of the S file.

Paul has reported the bug to Richard who, hopefully, will issue a fix for version 7 and presumably, version 8.

Thanks again, Paul.

Regards,
Hank