3DC crashing

OK, had to download the SDK to get dxcpl, but have now done that.

Everything reports ok there, (HAL is in the drivers list). The graphics card settings say that Hardware acceleration is on. But things aren’t right, for example, running Microsoft Virtual Earth says that Hardware acceleration is turned off.

Apologies for this thread, which its clear now, is not a problem for 3DC users, just my laptop! But do appreciate the attempts to help. And I still have 3DC ok on the computer I actually use for my main modelling, so its not the end of the world.

Cheers

Richard Scott

I’ve just tried to run 3DC on my laptop for the first time in a while and it just crashes with an unrecoverable error. And I see a couple of other people are having similar problems.

Now the only thing I can think of that has changed on my machine recently, is that I ran the August update of DirectX a couple of days ago. Graphics drivers etc. are unchanged from when it was running ok.

Any one else updated DirectX and had a problem (probably not that at all)?

Cheers

Richard Scott

This is XP or Vista? I wasn’t even aware there was a DirectX update available. I’ll have to run Windows Uupdate.

I didn’t see anything on Windows Update about DirectX. Anyone else update DirectX recently?

I have XP Sp3 and the August DX9 end user update – 3DC working fine here.

Its XP with SP2 but not SP3 (possible problem?).

Forgot to mention that I tried uninstalling, removing folders completely and re-installing 3DC, but still had same problem.

Could be I’m barking up wrong tree by thinking its DX9 anyway.

And the error message number at the end is:
#-2005530518

Cheers

Richard Scott

That is definitely a directX type error code.
‘D3DERR_NOTAVAILABLE’ not sure what that means but graphics drivers or directx may be at fault.

I don’t think this is a 3DC problem, I think its my laptop. I found another laptop, installed the basic free 3DC, made sure it was running ok. Then installed DX9 Aug update and ran 3DC again – no problems.

Went back to the original laptop and ran DXDIAG. It seems something has disabled Direct Draw Acceleration and Direct 3D Acceleration. And the Enable button is not available, so I can’t switch them back on. Don’t know what’s caused this, but our local techie guy has seen it before and reckons it takes a Windows re-install to get it back!

Oh well. Thanks anyway everyone.

Richard Scott

Try Start/Run and type in

dxcpl

(This starts the directX control panel)

On the Direct3D9 tab:

Make sure the ramp and reference rasterisers are not enumerated and Allow Hardware acceleration is on.
It sound to me like the HAL (hardware abstraction) is disabled

Make sure you can also see the Direct3D HAL in the drivers list.

Also check the graphics card driver options to make sure Direct3D is enabled.